SBC 1000/2000 4.1.x : One-Step Upgrade


Unlike a Controlled Partition Upgrade, the Sonus SBC 1000/2000 provides a "One-Step Upgrade" solution which automatically upgrades the currently inactive partition, makes it active, and boots the Sonus SBC 1000/2000 from the newly upgraded partition. Sonus recommends using this One-Step Upgrade operation after Running Initial Setup, or during scheduled downtime.

Please Read!

You must follow the instructions outlined in the general Sonus SBC 1000/2000 Upgrade guide before you proceed with the steps outlined on this page. The general upgrade guide includes important prerequisites for Sonus SBC 1000/2000 systems with a built-In Application Solution Module (ASM), and also describes which firmware files to use depending on the Sonus SBC 1000/2000 Model you are using.

The Software Upload progress bar is supported in the following browsers:

  • Internet Explorer, Releases 10 and 11
  • Firefox, Release 24 and later
  • Chrome, Release 31 and later

In browsers that do not support this feature, the software upgrade process will be presented the way it is shown in Release 4.0 and previous.

Automatically Upgrading the Sonus SBC 1000/2000 Software/Firmware Version

To automatically upgrade the Sonus SBC 1000/2000 software:

  1. In the WebUI, click the Tasks tab.
  2. In the left navigation pane, click System > Firmware Upgrade.

  3. Perform a Backup on the configuration file.

  4. Enter an optional Passphrase (see Using the Custom Passphrase).                                                    

  5. Under Select File, click the Browse button and select the Sonus SBC 1000/2000 firmware file listed in the general Sonus SBC 1000/2000 Upgrade guideto upload.


  6. Click Upgrade. The following warning popup will be displayed:

  7. Click OK to upload the new firmware. Do not close or navigate away from the browser window, or you may receive partial results. Throughout the upload process, the web interface displays update messages to indicate the progression of the upgrade, as shown below. (If you navigate to this view from another browser, it will also display the progress.) Once the upgrade is complete, the system automatically reboots.

An average upgrade takes about 8 - 9 minutes. During the upgrade process, the remaining time estimates in the different steps becomes more accurate as the process progresses.

Helpful Tip

On average, the Sonus SBC 1000/2000 system takes between 3 to 4 minutes to fully reboot and become reachable again through the web interface. Upon completion, you will be automatically redirected to the Login screen. Verify that you are booting from the new partition either by checking the active partition, or by Viewing the Software Version.


Step 7: It is good to give the warning that the customer should not navigate away or close this view. You should also mention that doing so, may result in partial results.

Also, do you want to mention somewhere that navigating to this view from another browser will also display the progress or will that be unnecessary information?

Posted by tripathr at Oct 27, 2014 19:12

Hi Rita,

Thanks for the feedback! I updated the warning and added information about the additional browser.

Posted by mcintyrs at Oct 28, 2014 15:06

Where are we mentioning that IE 9 will not get the progress upload indication?

Posted by tripathr at Oct 28, 2014 15:12

There are a few limitations listed in the FS, which I was planning to include in the Notes and Limitations page for 4.1:

  • Internet Explorer running in Compatiability mode is not supported.
  • Firefox 4 and later supports upgrade procedure.
  • Internet Explorer 9 supports upgrade procedure but progress indication is not displayed.
  • Chrome 7 and later supports upgrade procedure.
  • Safari 5 and later supports upgrade procedure.

Will these change? If not, it may be better to include them right on this page and also the Upgrading the Inactive Partion page.

Posted by mcintyrs at Oct 28, 2014 15:23

We do not want to mention all browser versions that will show the progress indicator. These limitations are for the unsupported browsers and browser versions. Some of them might still work because the browser supports the feature we are using internally. We also dont want to mention Compatibility mode behavior for progress bar since Compatibility mode itself is not supported.

However, we should mainly mention our supported browsers that will have the progress bar and say all other browsers will fallback to the previous way if the browser cannot show the progress bar.

It might be better to just mention that in this page itself (and the one for Settings).

Posted by tripathr at Oct 28, 2014 16:13

Thanks for the info. I added the browser support and linked to the upload bar. I will also add this to the Settings page.

Posted by mcintyrs at Oct 28, 2014 16:39