SBC 1000/2000 4.1.x : Working with Logging

The Sonus SBC 1000/2000 logging service allows you to troubleshoot issues such as call signaling, call quality and performance by collecting activity logs from its subsystems. These logging records can then be analyzed to diagnose problems and optimize the performance of Sonus SBC 1000/2000 for your environment.

The Sonus SBC 1000/2000 system supports the following methods for recording logs:

  • Remote Syslog configuration, uses a syslog server to store a larger amount of log activity for extended period of time. Using a Remote Logging configuration is the recommended logging method since it allows for a greater logging history and level of detail. You must use this method of logging when working with Sonus Technical Support (TAC).
  • Local Log (available only on the Sonus SBC 2000 chassis model) configuration, stores temporary log files directly on the Sonus SBC 1000/2000 system. Each local log file retains a limited amount of recorded log messages. Local logging is only useful for quick, high level, troubleshooting, and is not recommended (nor suited) for extended troubleshooting sessions.

    Local Logging at Debug or Trace Level
    • Increasing the local log level of any subsystem to Debug or Trace levels should be performed only if requested by Sonus Technical Support (TAC).
    • After completing the collection of logs from the tests, all subsystems with custom log level must be reset to the Default local log level (Warning) or deleted.
    • Avoid performing this action on a production system.

A fully running Sonus SBC 1000/2000 system can generate a large amount of logging information. For this reason, the Sonus SBC 1000/2000 logging service allows you to customize the types of logging messages (and level of detail) you wish to be recorded by Managing Subsystems Logging.

Debug Sonus SBC 1000/2000 Logs using LX


LX is available free of charge for all customers and partners with a license agreement.

For Release Notes and File Download information, please visit the Global Services Toolbox.

Log Exchange Screenshot

 Log Exchange (LX) is a multipurpose debugging tool for the SBC 1000/2000, SBC 5000 series, and VX series gateways.

LX parses log files and displays SIP call flows, ISDN call flows, and advanced call details in real-time - making it easy for end-users to analyze and troubleshoot issues.

When using the SBC 1000/2000, users have the ability to parse log messages on the fly using LX's built in Syslog listening capabilities.

For more information about Log Exchange, click one of the links below.

Related Topics

Managing Remote Log Servers
Managing Subsystems Logging
Managing Local Logs
Supported Logging Levels
Working with Port Mirroring