Experience and Accomplishments

Led a project migrating a large markdown-based documentation system into HTML5/CSS MadCap Flare based system. Responsible for defining the project, identifying content, variables, microcontent, conditionals, and refining the CSS, master pages and other components.
Topic-based documentation.
Developed numerous standard corporate-wide templates for customer-facing publications. Created a corporate-wide graphics repository for storage and retrieval of technical graphics such as process flow charts, deployment topology diagrams, hardware line art, product photos, technical illustrations, and screenshots.
Administered the Confluence Wiki for documentation. Creation of Confluence workflows and reports for wiki-based documentation.
Schedule and manage multiple simultaneous documentation projects (multiple software revisions), including scoping and estimating task requirements, allocating writing resources, and reviewing and editing documentation before publication.
Mentored and coached both technical writer resources and engineering/marketing contributors in the skills necessary to produce world-class technical documentation.
Led a team of senior writers in the development of a corporate style guide to govern the format, style, and language of all customer-facing technical documentation.
Developed standard corporate-wide templates for customer-facing publications. Created a corporate-wide graphics repository for storage and retrieval of technical graphics.
Accomplished a complete overhaul of the documentation suite for the UX product line. Update documentation as the product grows and incorporates new features.
Developed Java and XML based application for automatically configuring session border controllers via the REST API set and capturing cURL calls and responses.
Managed technical publications departments.
Project management: scheduled and managed multiple documentation projects, including scoping and estimating task requirements, allocating writing resources, and reviewing and editing documentation before publication.
Created Python-based technical publications tools.